Welcome to Emela.bd. These Terms and Conditions outline the rules, responsibilities, and guidelines for using our wholesale and multi-vendor marketplace. By accessing or using our platform, you agree to comply with these terms.

1. Introduction

Emela.bd is a multi-vendor e-commerce marketplace that connects buyers, wholesalers, retailers, and suppliers. We act as an intermediary platform that facilitates transactions between users but do not directly own or sell most listed products.

2. User Eligibility

To use Emela.bd, you must:

  • Be at least 18 years old or have legal guardian permission
  • Provide accurate and complete registration information
  • Comply with all applicable laws and regulations

3. Account Responsibility

Users are responsible for:

  • Maintaining the confidentiality of their account credentials
  • All activities conducted under their account
  • Providing accurate and updated information

Emela.bd is not responsible for any unauthorized access due to user negligence.

4. Marketplace Role

Emela.bd serves as a platform connecting buyers and vendors.

  • Vendors are responsible for product listings, pricing, stock, and quality
  • Buyers are responsible for reviewing product details before purchasing
  • Emela.bd does not guarantee vendor-specific product performance

5. Orders & Payments

  • All orders are subject to acceptance and availability
  • Prices may change without prior notice
  • Payments must be completed using approved payment methods
  • Orders may be cancelled due to fraud suspicion, stock issues, or pricing errors

6. Shipping & Delivery

  • Delivery timelines vary based on vendor location and product type
  • Delays may occur due to logistics, weather, or unforeseen issues
  • Risk of product damage transfers to the buyer upon delivery completion

7. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy.

  • Return requests must be submitted within the allowed timeframe
  • Items must meet eligibility conditions
  • Refunds are processed after product inspection and approval

8. Vendor Responsibilities

Vendors must:

  • Provide accurate product information
  • Maintain stock availability
  • Fulfill orders in a timely manner
  • Handle customer queries and disputes professionally

Failure to comply may result in penalties, suspension, or removal from the platform.

9. Prohibited Activities

Users are strictly prohibited from:

  • Engaging in fraudulent or illegal activities
  • Posting false or misleading product information
  • Attempting to manipulate pricing or reviews
  • Abusing or disrupting the platform system

10. Intellectual Property

All content on Emela.bd, including logos, designs, text, and graphics, is protected by intellectual property laws. Unauthorized use is strictly prohibited.

11. Limitation of Liability

Emela.bd is not liable for:

  • Product quality or defects from vendors
  • Delivery delays caused by third parties
  • Losses resulting from misuse of the platform
  • Indirect or incidental damages

12. Account Suspension & Termination

We reserve the right to suspend or terminate any account that violates our policies, engages in fraudulent activity, or harms the marketplace ecosystem.

13. Changes to Terms

Emela.bd may update these Terms and Conditions at any time. Users are encouraged to review this page periodically to stay informed.

14. Contact Us

For questions regarding these Terms and Conditions, please contact us:

Email: support@emela.bd
Website: www.emela.bd