Welcome to Emela.bd Seller Program. These Seller Terms define the rules, responsibilities, and guidelines for all vendors selling products on the Emela.bd marketplace.

By registering as a seller on Emela.bd, you agree to comply with the following terms and conditions.

1. Seller Eligibility

To become a seller on Emela.bd, you must:

  • Provide valid business or personal identification
  • Submit accurate registration details
  • Operate a legitimate product source or business
  • Comply with applicable laws and regulations of Bangladesh

2. Account Registration & Approval

  • Seller accounts may require manual approval before activation
  • Emela.bd reserves the right to accept or reject any application
  • Sellers must maintain accurate and updated account information

3. Product Listings

Sellers are responsible for:

  • Uploading accurate product information
  • Providing clear and truthful descriptions
  • Using correct pricing and stock availability
  • Uploading high-quality product images

Misleading, fake, or duplicate listings are strictly prohibited.

4. Pricing & Discounts

  • Sellers have full control over product pricing
  • Prices must remain competitive and transparent
  • Sellers may offer discounts, bulk pricing, and special deals
  • Price manipulation or unfair pricing practices are not allowed

5. Order Fulfillment

Sellers must:

  • Confirm and process orders within the required time
  • Ensure timely shipping and delivery
  • Properly pack and dispatch products
  • Provide tracking information when available

Delays in order processing may affect seller performance rating.

6. Shipping Responsibility

  • Sellers are responsible for arranging delivery of products
  • Shipping charges and methods may vary by product and location
  • Sellers must ensure safe packaging to avoid damage during transit

7. Returns & Refunds

  • Sellers must follow the Emela.bd Return & Refund Policy
  • Valid return requests must be processed promptly
  • Refunds must be handled fairly and transparently
  • Disputes may be reviewed and resolved by Emela.bd admin

8. Commission & Fees

  • Emela.bd may charge a commission on each successful sale
  • Commission rates may vary by product category or agreement
  • Additional service fees may apply for premium features or promotions

9. Seller Performance

Sellers are evaluated based on:

  • Order fulfillment rate
  • Customer satisfaction
  • Response time
  • Product quality and accuracy

Poor performance may result in penalties or account restrictions.

10. Prohibited Activities

Sellers are strictly prohibited from:

  • Listing illegal or restricted products
  • Manipulating orders or reviews
  • Providing false product information
  • Engaging in fraudulent activities
  • Bypassing platform rules or payments

11. Account Suspension & Termination

Emela.bd reserves the right to:

  • Suspend or terminate seller accounts for policy violations
  • Remove listings that do not comply with marketplace rules
  • Withhold payments in case of fraud or disputes

12. Payments to Sellers

  • Seller earnings are processed based on completed orders
  • Payout schedules depend on platform rules or agreements
  • Payment holds may apply for pending disputes or returns

13. Intellectual Property

Sellers must ensure that:

  • They own rights to all uploaded content
  • They do not violate copyright or trademark laws
  • Product images and descriptions are legally usable

14. Policy Updates

Emela.bd may update these Seller Terms at any time. Sellers are advised to review this page regularly.

15. Contact Information

For seller-related support, please contact:

Email: support@emela.bd
Website: www.emela.bd