1. What is eHaat7?

EHaat7 is a multi-vendor eCommerce marketplace where you can shop a wide range of products from trusted sellers at affordable prices.

2. How do I place an order?

Simply browse products, add your desired items to the cart, and proceed to checkout. Follow the payment instructions to complete your order.

3. Do I need an account to place an order?

Yes, customers need to create an account or log in before placing an order to ensure secure shopping and order tracking.

4. What payment methods do you accept?

We currently accept:

  • bKash
  • Nagad
  • Rocket
  • Bank Transfer
  • Cash on Delivery (if available)
5. How long does delivery take?

Delivery usually takes:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 3–7 business days

Delivery time may vary depending on product availability and location.

6. Can I track my order?

Yes. After placing an order, you can track your order status from your account dashboard.

7. What should I do if I receive a damaged or wrong product?

Please contact our support team within 48 hours of delivery with product photos and order details. We will review the issue and assist you accordingly.

8. Do you offer returns or refunds?

Yes, eligible products can be returned or refunded according to our Return & Refund Policy.

9. Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, cancellation may not be possible.

10. Are all products authentic?

We encourage all vendors to provide genuine and quality products. However, if you face any issue, please contact support immediately.

11. How can I become a seller on eHaat7?

You can register as a vendor through our vendor registration page and start selling your products after approval.

12. Is my personal information secure?

Yes. We use secure systems and technologies to protect your personal and payment information.

13. How can I contact customer support?

You can contact us through:

  • Contact Form
  • Email Support
  • Facebook Page
  • Phone Number
14. Do you deliver nationwide?

Yes, we provide delivery services across Bangladesh.

15.How can I contact customer support?

You can contact us through our Contact Page, Facebook Page, email, or phone support.